Frequently Asked Questions

Where are you located?

We are located at the Khalsa Drive in Mississauga.

Our address is :

1325 Khalsa Drive

Mississauga, ON L5S 1W6 Canada

 

What are your office hours?

Our office hours are from 10am to 7:30pm (Monday to Saturday), 12pm to 6pm (Sunday)

 

Are you open to the public?

We are open to public and wholesale both. We directly sell to customers.

 

Where are your product(s) made?

All our product(s), besides our recliners, are made on-site at our factory location in Mississauga. We take pride in making and designing quality Canadian-made furniture by our skilled team. For retail stores who would you want to see how,feel free to visit us and request a tour (appointment only)!

 

Where can I purchase your product(s)?

Our furniture is sold at various retailers all across Canada. If you’re looking to purchase our furniture, please contact us with your location and we will direct you to your nearest retailer.

 

How long does it take to make the product(s)?

With customized products, it can take time gathering all the resources required. Please allow 3 – 4 weeks for your products to be delivered to its destination.

 

Do you offer warranty for your product(s)?

Sofa By Fancy produces quality handcrafted furniture in hundreds of styles, fabrics and top grain genuine leathers. We value quality, detail, and customer satisfaction. We want you to enjoy your Sofa By Fancy crafted furniture for years to come. Please review the following to understand our warranty conditions.

 

  • Wood Frames: Lifetime Limited Warranty
  • Suspension System (springs) – Five Year Warranty
  • Sofa Bed Mechanism & Mattress – 3 Year Warranty
  • Foam Cushions – 2 Year Warranty
  • Tailoring and Workmanship (detailing) – One Year Warranty
  • Seating and Backs – One Year Warranty
  • Fabric and Leather Upholstery – One Year Warranty

 

There is an issue with the product(s). How can I get this fixed?

Nobody is perfect and issues can occur. For end customers, please contact the retail store you purchased your product(s) from, then we can help to sort out the problem. For Retailers, please contact us at customerservice@sofabyfancy.com. To fast-track the process, please provide as much as the following: invoice number, BOL, date of shipment, or purchase order number accompanied by pictures of the defected product.